What do I do when I can’t remember my login information?
You can enter your email address in the login page and click the “Forget your password?” link below to have the login information emailed to you.
Is my account inactive? I can’t login with my login information. What do I do?
You can enter your email address in the login page and click the “Forget your password?” link below to have the login information emailed to you. You can use this functionality to find out if your email address is in our system. If you get an error message, then your login information doesn’t exist in our system or your membership has expired.
I sent the eCard to the correct address but the recipient says it never arrived. What can I do?
If the card is listed as having been sent, then you can be sure that it has left our server. However, just because the card was sent does not mean the recipient will have seen it! Many mail services include spam filtering facilities which will file suspect mail in a “quarantine” area, or even simply delete it. These facilities may be in addition to the Spam folder settings that your recipient has access to.
If you are able to send an e-mail to that address, and are positive that it is correct, then a useful technique for getting around spam filters is. First, send the e-card to yourself? Enter your own email address as the recipient. A few seconds later you will receive the e-card. Now, forward that e-mail on to the recipient!
How can I pick up an eCard?
You will receive an e-mail stating that someone has sent you an eCard. The e-mail message will contain a link for picking up your eCard. You simply need the click on the link provided. You also can copy the code and paste it into the browser.
How do I View the eCard?
Our cards are best viewed with a high speed connection. You can view our cards with dial-up service but, it may take a while to view the eCard.
You need no special video player to view our eCards. We have used the latest technology in developing this web site. Are cards are available on all devises with no special applications.
How do I ensure that I will receive mailings from us?
Sometimes, unfortunately emails do not reach the intended receiver. This sometimes happens. The biggest culprit is “junk mail filters”. It is up to the “junk mail filter” to determine what denotes “spam” for each piece. To easily elevate this issue and ensure that you receive all future mailings from us simply add us to your “email address book” or “safe senders list”. If you do not, there’s a risk that our emails will be bounced or diverted by your “junk mail filter” and they won’t show up in your inbox.